Neha Mukund, Author at FFCC

Restroworks introduces RestroNext CX Suite to Transform Restaurant Guest Experiences

Restroworks today announced the launch of the RestroNext CX Suite - an all-in-one customer experience platform designed to transform how restaurants connect with guests in a digital-first world.

The Matcha Challenge: What Fast Food & Café Operators in KSA need to Know

Saudi Arabia’s food and beverage (F&B) sector is growing faster than ever, with cafés, quick-service restaurants (QSRs), and casual dining outlets leading the way.

Kcal expands to Riyadh, championing Healthier Lifestyles in line with Saudi Vision 2030

Kcal, the UAE-based pioneer in nutritious and flavourful dining for over 15 years, is officially launching in Riyadh, marking a major milestone in its regional expansion.

How to reduce Delivery Order Errors at scale: Why Deliverect outperforms other solutions

Third-party apps complicates order-taking with tablets and manual entry, but proper software like Deliverect can improve efficiency.

Beyond Stars: How Sira is Redefining Reputation Management in F&B

At its core, Sira takes every piece of customer feedback, across delivery apps, dine-in, pickup, drive-through, or your own branded channels, and translates it into actionable intelligence.

From Roadside Cafeteria to Global Brand: The FiLLi Cafe Story

FiLLi Cafe has grown into a global name with more than 100 outlets spread across over 50 countries, from Dubai to London to the United States.

The Future of Dining: Trends Reshaping the Restaurant Industry

The restaurants that thrive will be the ones using these tools not just to serve customers, but to anticipate them.

Leading through Burnout: Fadi Serhal’s Playbook for Healthier Teams

Burnout, Fadi Serhal says, is a cultural and leadership issue—and fixing it starts at the top. Here’s his playbook.

It has to be Heinz: A Legacy of Innovation and Passion

With its iconic red keystone label, Heinz has become synonymous with quality, innovation, and a passion for food that transcends generations.

Immersive & Multi-channel: The Evolution of Storytelling in Brand Marketing

Brand storytelling is an immersive, multi-channel conversation that invites your audience into the brand world.

Neha Mukund

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